DLS GLOBAL SERVICE AND TRADING
Privacy Policy, Terms & Conditions, and Refund Policy
Privacy Policy
At DLS Global Service and Trading, we are committed to safeguarding your personal information and ensuring transparency in how your data is used.
Information We Collect
We may collect the following information:
- Name, email address, phone number, and delivery address
- Payment details (processed securely via authorized payment gateways)
- Order history and transaction details
How We Use Your Information
Your data is used for:
- Processing orders and ensuring smooth delivery
- Customer support, updates, and communication
- Improving our products, services, and user experience
- Legal, compliance, and fraud prevention purposes
We follow standard industry practices where data supports billing, operational security, and service enhancement.
Data Protection
- Secure servers and SSL encryption
- Restricted access to authorized personnel only
- No unauthorized sharing or selling of customer data
User Rights
You have the right to:
- Access, update, or request deletion of your personal data
- Opt out of promotional or marketing communications
Privacy & Cookie Policy
Our website uses cookies to enhance your browsing experience.
What Are Cookies?
Cookies are small files stored on your device to:
- Maintain login sessions
- Store user preferences
- Improve website functionality and performance
Types of Cookies Used
- Essential cookies (required for website operation)
- Analytical cookies (traffic and usage insights)
- Marketing cookies (ads and personalization)
You may disable cookies through your browser settings; however, certain features may be affected.
Terms & Conditions
By accessing our website, you agree to the following terms:
Website Usage
- Users must be 18 years or older
- Must provide accurate and complete information
- Must not engage in unlawful or fraudulent activities
Access may be restricted in case of policy violations, in line with general e-commerce standards.
Account Responsibility
- Users are responsible for maintaining account confidentiality
- Any misuse may result in suspension or termination
Intellectual Property
All content including logos, images, and text belongs to DLS Global Service and Trading.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Unauthorized access due to user negligence
- Misuse of products beyond intended purposes
Return, Replacement & Refund Policy
We aim to ensure customer satisfaction while maintaining fair and transparent policies.
Return Eligibility
Our return policy is valid for 10 days from the date of delivery.
After this period, returns or exchanges cannot be processed.
To be eligible:
- Item must be unused and in original condition
- Must be returned in original packaging
- Proof of purchase (invoice/order ID) is mandatory
Replacement Policy
Replacement is applicable only in genuine cases such as:
- Wrong item delivered
- Damaged or defective product
- Missing items in the order
Requests must be raised within 48 hours of delivery, supported by photos/videos (unboxing proof preferred).
Non-Returnable Items
The following items are not eligible for return:
- Used or worn products
- Customized or special-order items
- Perishable goods (food, flowers, etc.)
- Hygiene or personal care products
- Hazardous materials or flammable items
- Digital/downloadable products and gift cards
Partial Refunds (if applicable)
Partial refunds may be granted in cases such as:
- Items returned damaged or incomplete (not due to our error)
- Products showing signs of use
- Returns initiated beyond the allowed timeframe (exception basis)
Refund Policy
Refund Eligibility
Refunds will be processed only if:
- Replacement is not available
- Order is cancelled before dispatch
- Returned product passes inspection and approval
Refund Process
- Refunds are initiated within 5–10 working days after approval
- Amount is credited to the original payment method
Note: Processing time may vary depending on banks or payment providers.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at:info@dlsglobalserviceandtrading.in
Exchange Policy
We replace items only if they are defective or damaged.
For exchanges, contact:
Return Shipping Address
DLS Global Service and Trading
K808, 8th Floor, Fortune Heights
168 Krishna Nagar Road, Moynagadi
P.O. Noapara, Barasat (Near S.P. Office)
Kolkata – 700125, India
Return Shipping Terms
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- Return shipping cost may be deducted from refunds
- We recommend using a trackable courier service
Gifts
- If marked as a gift, store credit will be issued
- If not marked as a gift, refund will be issued to the original buyer
Shipping Policy
Order Processing
- Orders processed within 1–3 business days
- Delivery timelines vary based on location
Shipping Charges
- Free shipping on eligible orders (if applicable)
- Standard charges apply otherwise
Delivery
- Orders are shipped via trusted logistics partners
- Tracking details provided after dispatch
Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
- Customers may refuse delivery if already dispatched
To cancel, contact:
Grievance & Support
For any concerns related to orders, payments, or policies:
We aim to resolve all complaints within 7–30 working days.
