Shipping Policy – DLS Global Service and Trading

At DLS Global Service and Trading, we are committed to delivering your orders efficiently and securely across domestic and international locations.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• In case of high order volumes or unforeseen circumstances, processing may be slightly delayed.

2. Domestic Shipping (Within India)

• Estimated delivery time: 3–7 business days depending on location.
• We partner with reliable courier services to ensure safe and timely delivery.
• Shipping charges (if applicable) will be displayed at checkout.
• Tracking details will be shared via email once the order is dispatched.

3. International Shipping

• We ship to multiple countries, subject to trade regulations and logistics feasibility.
• Estimated delivery time: 7–21 business days depending on destination and customs clearance.
• International shipping charges vary based on:
  • Destination country
  • Product weight and dimensions
  • Shipping method (standard/express)

Important Note for International Orders:

• Buyers are responsible for customs duties, import taxes, and local charges applicable in their country.
• Delays due to customs clearance, regulatory checks, or international logistics are beyond our control.

4. Shipping Partners

We work with trusted logistics and courier providers to ensure secure delivery. Carrier selection may vary depending on destination and service availability.

5. Order Tracking

• Once your order is shipped, you will receive a tracking ID/link via email.
• Customers are responsible for monitoring shipment status using the provided tracking details.

6. Shipping Delays

DLS Global Service and Trading shall not be held liable for delays caused by:

• Natural disasters or weather conditions
• Customs clearance procedures
• Government regulations or restrictions
• Courier service disruptions

However, we will make reasonable efforts to assist customers in tracking and resolving shipment issues.

7. Incorrect Address / Failed Delivery

• Customers must ensure that the shipping address is accurate and complete.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Additional charges may apply for re-shipping in case of failed delivery.

8. Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date).
• Claims will be reviewed in coordination with the courier partner.
• Resolution may include replacement, refund, or claim processing as applicable.

9. Partial Shipments

• In certain cases, orders may be shipped in multiple packages depending on product availability or logistics requirements.
• Customers will be informed accordingly.

10. Restricted Items & Compliance

• Certain products may be restricted or prohibited in specific countries.
• It is the buyer’s responsibility to ensure that ordered items comply with local import laws and regulations.

11. Policy Updates

DLS Global Service and Trading reserves the right to update or modify this Shipping Policy at any time without prior notice.

Contact Us

For shipping-related queries or support:
DLS Global Service and Trading
Email: info@dlsglobalserviceandtrading.in